Service
Maintenance & support
Ongoing care and rapid response — SLAs that keep every system performing flawlessly.
Maintenance & support
Ongoing care and rapid response — SLAs that keep every system performing flawlessly.
Technology fails — usually at the worst time. We offer service-level agreements with proactive monitoring, scheduled health checks and rapid on-site response. Our support clients get prioritised callouts, remote diagnostics, and a relationship with a team that already knows their system.
What's included
- Proactive remote monitoring
- Quarterly on-site health checks
- Priority response SLAs (4hr, 24hr, next-business-day tiers)
- Software updates and security patching
- Spare parts kept on hand for critical components
- Annual budget planning sessions
Frequently asked
Maintenance & support questions
Do I need a support agreement or can I call you ad-hoc?
Both options are available. Ad-hoc callouts are welcome, but support agreement clients get priority response and a team that already knows their system — which usually means faster resolution.
What's included in a quarterly health check?
We visit on-site, test every system, update firmware, check cabling and connections, verify backups and camera recording, and give you a written report on the state of the system and any upcoming recommendations.
What are your response times?
We offer three SLA tiers: 4-hour, next-business-day and 48-hour. For critical hospitality clients (hotels running events) we prioritise same-day response even outside business hours.
Ready to talk about maintenance & support?
Tell us a bit about what you're planning and we'll come back with a quote.